Free shipping on all orders

Shipping

You will receive your order via tracked UPS standard shipping. Your order will be processed by our warehouse within 2 working days. Delivery via courier will take 5-8 working days depending on your location. Please take care to enter all your address information and your telephone number to prevent your order arriving late. Choose an address where there is always someone present to accept delivery. Once you have placed your order, you will no longer be able to change your delivery address.

Deliveries are made during office hours from Monday to Friday, public holidays excluded. The courier will make 3 delivery attempts. After the 3rd failed attempt, the order will be returned to our warehouse. Don’t worry, you will be informed about the attempted deliveries because UPS will leave a note and you can contact the courier on +39 02 30 30 30 39.

At the moment, we are only making STANDARD deliveries via UPS.

Our shipping costs are as follows:

For Italy, San Marino and the Vatican State: €5.90

For Austria, Belgium, France, Germany, Greece, Luxembourg, the Netherlands, Portugal and Spain: €15.00

We currently ship to Austria, Belgium, France, Germany, Greece, Italy, Luxembourg, the Netherlands, Portugal, Spain, San Marino and the Vatican State.

Currently you cannot return an online order in store.
We ship all orders from our warehouse in Bologna.
You cannot choose a specific day and time on our website, however you can try to contact UPS directly on +39 02 30 30 30 39 to arrange a possible delivery date.
You can check the status of your order and track the shipment at any time. You will find the tracking number in your account and in the shipping confirmation email.
If your order has not been delivered on time, please check the delivery status in the account area where you can find your UPS tracking number. Check that the address is correct and call UPS on +39 02 30 30 39. If you require assistance, please email us at customerservice@vicolo.com and we will be happy to help.
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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